Conference Center Console

The Conference Center Console module is a visual representation of an active conference call. Users can also use the Conference Center module to join or leave a conference call. Once the user has joined a conference call, the user can then mute and deafen their device from the interface. There are moderator controls, too, that will mute and deafen any device in the call as well as remove individual callers.

Features

• For all users:
  • View available conference calls
  • View callers who are currently in a conference call
  • Receive visual cues that identify current speaker(s)
  • See how long a caller has been in the conference call
  • Join a conference with two clicks
  • Leave a conference with one click
  • User can mute or deafen their device with one click. Another click undoes the muting/deafening.
• For moderators:
  • Can end a conference call
  • Can mute all devices
  • Can remove individual callers
  • Can mute individual devices
  • Can deafen individual devices

How It Works

• Any existing conference can be viewed in the Conference Center module.
  • Configuration of settings occur in the portal, including owner of the conference, moderator PIN, and user PIN.
  • Clicking the settings button in the module will show PIN information based on the user’s permissions (that were set in the portal)
    • Settings can only be viewed (but not updated) in the module at this time.
• To view a conference in the module, select which conferences you want to view from the “Select Conferences” dropdown in top right of window
  • After selecting a conference, it will appear in the left-side panel.
  • Click a conference in the left panel to see the visualization of that conference in the main panel
• To join a conference through the module, click the “Join” button, select the device to connect with and click the “Submit” button. That device will then ring. Once the device is answered, an audio prompt will ask for the PIN for that conference. Once the PIN is entered, the user will join the conference and will appear in the conference as well.
  • Note: Joining the conference can still occur by calling into the conference without using the module. Regardless of how a user connects to the conference, a tile will appear in the main panel of the Conference Center module to represent that device.
• On-net devices and devices whose phone numbers are associated with a Boomea contact of the user will show the associated details of the caller (avatar and name) for that caller’s tile in the main panel. If a device in the conference call is off-net and the phone number is not associated with a Boomea contact, then the tile will show a default head-n-shoulders avatar and the phone number of the device.

Troubleshooting

Sometimes technology lets us down. How do we figure out what’s wrong? Here are a couple simple steps to take to resolve issues with the webphone.

• If a new conference is added, the Boomea app will need to be refreshed for it to show in the “Select Conference” dropdown
• On the rare occasion, the tiles of an active conference call will not appear in the main panel of the Conference Center module. When this occurs, deselect that conference from the “Select Conference” dropdown and then re-add it. That will typically update the view of the tiles.
• Check your internet connection and the speed of it.
  • This is the most common cause. The webphone requires a stable internet connection in order to maintain exceptional call quality and ability to make and receive calls. Without an internet connection, the webphone will not function. You can test the speed of your connection at fast.com (link will open in new tab).
• If having trouble with audio, make sure you’ve selected the appropriate input and output devices.
  • If you’ve selected your PC microphone to be your input device but you’re talking into your headset, parties will find it hard to hear you!
• Double-check you’ve dialed the correct telephone number.
• Reload the Boomea app and try again.