Boomea Webphone

This is a WebRTC phone built right in your Boomea desktop application or web browser! Never worry again about mobility. If you have access to a computer, you have access to your office phone system!

Features:

• Multi-line support
  • Allows for multiple simultaneous calls
• SRTP
  • The voice and SIP signaling are encrypted with TLS
• Hold / Unhold
• Mute / Unmute
• Call Park
• Transfers
• Input and output settings
  • Allows you to select the microphone input and speaker output to be used for your calls
• Integrates with your contacts
  • If you have integrated your contacts into Boomea, then when making or receiving a call from a contact, the webphone displays the latest communication history with that contact
  • If this is a new contact or number, you can add or edit a contact right from the webphone
• Integrates with your tasks and notes
  • If you have the Boomea productivity suite with notes and tasks, the webphone allows you to create or link the current call to a task or note.

Network Panel and Call Quality

• Clicking the “Network” icon on the active call page will reveal a panel displaying dynamic values for latency, jitter, and packet loss. These metrics are meant to provide greater insight into network factors that can impact call quality.
• The metrics provided are:
  • Latency: This measures the delay in data transmission between the user’s machine and the server that is connecting the call.
  • Jitter: Congestion on the webphone’s network and packet loss cause packets to arrive at the receiver with varying amounts of delay. That delay is called “jitter” and it is measured in ping.
  • Packet Loss: Occasionally, transmitted packets of information will fail to arrive at their destination. The loss of packets is measured in percentage (lost packets/total packets). The higher the loss, the choppier the call quality will be.

• To decipher the values associated with the metrics, dynamic “grades” are provided in icon form. Green checkmarks signify a healthy connection. Yellow exclamations suggest degraded performance that may cause reduced call quality. Red blocks identify reasons for poor call experience.  The ranges for each metric are:
  • Ranges for latency are: 0-100 ms (green), 101-200 ms (yellow), and over 200 ms (red)
  • Ranges for Jitter are 0-15 ms (green), 16-30 ms (yellow), and over 30 ms (red)
  • Ranges for Packet Loss: 0% (green), 1% (yellow), and over 1% (red).
• It is quite possible to experience stable and adequate call quality on the webphone with one of the metrics showing red and the other two metrics showing as yellow. However, if call quality is degraded, these metrics can be a first step in identifying areas of concern.

Troubleshooting:

Sometimes technology lets us down. How do we figure out what’s wrong? Here are a couple simple steps to take to resolve issues with the webphone.

• Check your internet connection.
  • This is the most common cause. The webphone requires a stable internet connection in order to maintain exceptional call quality and ability to make and receive calls. Without an internet connection, the webphone will not function.
• Make sure you’ve selected the appropriate input and output devices.
  • If you’ve selected your PC microphone to be your input device but you’re talking into your headset, parties will find it hard to hear you!
• Double-check you’ve dialed the correct telephone number.
• Reload the Boomea app and try again.